Kate Aubrey-Johnson | Akateeminen Kirjakauppa

This book is a guide to how mediation works in practice. Covering civil, family, workplace and community mediation, it will outline the process and focus on strategies, techniques and negotiation skills to ensure the best possible outcome. It also includes tactical guidance from experienced mediators. The book is aimed at individuals and their representatives and also at trained mediators looking for an accessible guide on how to get the best from mediation.