It is designed to help students gain the knowledge and practical skills required for success in the subject - both at examination time, and in the real world of office work. * Each syllabus topic is systematically and comprehensively taught via logically structured and clearly written chapters. * Chapter objectives outline the syllabus areas covered by each chapter. * Simple exercises within chapter sub-sections allow students to access their understanding at key points and gain confidence in answering questions. * Full CXC-style questions complete each chapter, in the styles of Paper 1 (multiple choice) and Paper 2 (structured), providing plenty of practice opportunities for the student. * Case Studies and Activities provide opportunities for students to develop their skills of application, investigating the world of work via a practical approach. * A wealth of example office documents, diagrams, photographs and other illustrations complement the writing wherever appropriate, bring the text to life. * The book has been specifically written for the Caribbean, using Caribbean examples that give the subject an everyday relevance. * A comprehensive SBA Guide helps both students and teachers tackle this important aspect of the syllabus. Each copy of Office Administration for CXC comes with a free, interactive Students' CD-ROM containing an exciting range of additional activities.