Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.

Table of Contents


Front Matter
Summary
1 Background and Current Context
2 Lessons from Electronic Services in Financial Institutions
3 The Social Security Administration's Information Technology - Present and Future
4 Toward Organizational Transformation for Electronic Service Delivery
Appendix A Committee and Staff Biographies
Appendix B Panelists and Briefers at Open Committee Meetings
Appendix C Social Security Administration Major Office Missions
Appendix D Overview of Selected Legislation Pertaining to E-Government
Appendix E A Short History of E-Government