Jim Sheehan | Akateeminen Kirjakauppa

This guide provides quick and concise guidance for customers and partners to better understand how decisions around CRM are made and how to drive high-value scenarios for Microsoft Dynamics CRM Online in an accelerated manner. It dispels some of the myths around CRM and highlights some of the critical questions to address in implementing a robust and effective CRM experience regardless of business or technology constraints. Brad Wilson, General Manager, Microsoft Dynamics CRM