When done well, implementing the principles found in the Cultural Enablers dimension of the Shingo Model leads to an organizational culture that assures a safe environment, places a special emphasis on the development of its people, and engages and empowers everyone in the pursuit of continuous improvement.

This fifth book of the Shingo Model series is laid out in a format similar to a Shingo workshop. You’ll find chapters devoted to both of the principles, examples from organizations from around the world, an overview of key systems and ideal behaviors, and a few expanded case studies to aid your learning.

Cultural Enablers is designed to help all organizations on their journey towardexcellence. You will better understand the concepts of respect and humility, and how these two principles can be brought to life through the creation of your own ideal behaviors. Although the systems listed here are not exhaustive, you’ll discover an overview of a few systems that are critical to developing a world-class culture of continuous improvement that is characterized by high levels of engagement and daily problem solving.