It’s time to make performance management work.

We’ve moved on from antiquated tools like typewriters or checkbooks, but bosses still rely on the same annual performance review process to manage employees the same way they did 70 years ago. It fails our modern hybrid workplaces and it doesn’t improve performance, especially for today’s millennial and Gen-Z workforce. It succeeds only in lowering employee engagement, undermining trust in management, decreasing transparency, and increasing turnover. There must be a way to make work better for all of us.

There is. Make Work Better shows HR, leaders, and middle managers the modern path to better employee performance, amplified engagement and company culture, and more empowered people. Readers will learn how to:

Make goals and OKRs more useful, more often for everyone
Eliminate ratings and implement a promotion process that reflects reality and retains employees
Make check-ins more productive at better intervals for managers and reports
Teach everyone to better deliver and receive more effective structured and unstructured feedback
Make recognition count, and create formal development paths for high performers
Use data to make the right people decisions and eliminate bias
Structure your organization to maximize the impact of HR and People Operations  


Featuring front line insights from adopters of the process at Google, Intuit, Vertiv, Pepsico, and other leading organizations, Make Work Better gives readers everything they need to improve their organization from wherever they sit.

Foreword by: Josh Bersin