With sophisticated consumers demanding higher-quality, one-stop health care--and insurance companies pressing for capitation--treatment for the chronically ill and wellness promotion for the healthy can no longer succeed in isolation. Providers must supply a full range of options that will offer seamless access to services patients need, when they need them.

Seamless Connections clearly defines a seamless continuum of care and provides practical, action-oriented options for dealing with such operational issues as strategic planning, organizational design, client-focused care, human resources, information systems, and finance.