By now, the amazing changes of E-commerce have permeated our culture. In this revolutionary book, members of PricewaterhouseCoopers' E-government division show how E-commerce innovations can be applied to government as well. Information- and communications-intensive, government is an ideal arena for the new technology. For instance, in private commerce, the Internet has led to unheard-of new levels of customer service. The same can be true of government as it strives to serve its citizens with efficiency, responsiveness, and recognition of individual needs. Drawing upon a new PwC survey of U.S. citizens conducted specifically for this book, E-Government presents a brilliant blueprint for applying the lessons of E-commerce to government, and for putting a radical new citizen-friendly (inter)face on the E-government of the future.

Kevin Bacon, Colleen Wesling, Joseph Casey, and Jenny Wodinsky are part of the e-government division of PricewaterhouseCoopers.