Gerry Duggan; Dennis Hopeless; Jed Mackay; Ryan North; Chris Sims; Mariko Tamaki; Jim Zub; Garry Brown; Natacha Bustos Panini Verlags GmbH (2019) Pehmeäkantinen kirja
Sivumäärä: 368 sivua Asu: Pehmeäkantinen kirja Julkaisuvuosi: 1997, 02.05.1997 (lisätietoa) Kieli: Englanti
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.
Instructor's Manual with Transparency Masters (0-13-650151-6).