Provides a working framework for organization consultants, human resource professionals, and managers committed to learning, quality improvement, and change in both business and non-profit Uses illustrations from actual in-depth case studies of such companies as The Travelers Insurance Company and Precision Grinding and Manufacturing at the organization, group, and individual levels, details specific methods of assessment, program development, and program evaluation. Provides a wealth of practical tools, instruments, and approaches for applying the Open Organization Model to any situation..