SULJE VALIKKO

Englanninkielisten kirjojen poikkeusaikata... LUE LISÄÄ

avaa valikko

Amydee Fawcett | Akateeminen Kirjakauppa

DEFINITIVE GUIDE TO ORDER FULFILLMENT AND CUSTOMER SERVICE, THE - PRINCIPLES AND STRATEGIES FOR PLANNING, ORGANIZING, AND MANAG

Definitive Guide to Order Fulfillment and Customer Service, The -  Principles and Strategies for Planning, Organizing, and Manag
CSCMP; Stanley Fawcett; Amydee Fawcett
Pearson Education (US) (2014)
Kovakantinen kirja
82,00
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Definitive Guide to Order Fulfillment and Customer Service, The - Principles and Strategies for Planning, Organizing, and Manag
82,00 €
Pearson Education (US)
Sivumäärä: 224 sivua
Asu: Kovakantinen kirja
Julkaisuvuosi: 2014, 10.03.2014 (lisätietoa)
Kieli: Englanti
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks.

 

The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes:



Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations
Key elements and processes in order fulfillment and customer service, and interactions amongst them
Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes
The critical role of technology in managing order fulfillment and customer service processes
Requirements and challenges of global order fulfillment and customer service processes
Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks

For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
LISÄÄ OSTOSKORIIN
Tilaustuote | Arvioimme, että tuote lähetetään meiltä noin 1-3 viikossa. | Tilaa jouluksi viimeistään 27.11.2024. Tuote ei välttämättä ehdi jouluksi.
Myymäläsaatavuus
Helsinki
Tapiola
Turku
Tampere
Definitive Guide to Order Fulfillment and Customer Service, The -  Principles and Strategies for Planning, Organizing, and Managzoom
Näytä kaikki tuotetiedot
Sisäänkirjautuminen
Kirjaudu sisään
Rekisteröityminen
Oma tili
Omat tiedot
Omat tilaukset
Omat laskut
Lisätietoja
Asiakaspalvelu
Tietoa verkkokaupasta
Toimitusehdot
Tietosuojaseloste