This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It presents comprehensive coverage of major practice areas — brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Encouraging students to view people in a positive way with the ability to change, the fourth edition contains a new chapter on managing the transition to new service delivery systems, updated material on clinical methods, revised material on policy practice, and updated cases that reflect a stronger emphasis on diversity.