The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.

Among the many leading contributors to this volume are:



Dale M. Brethower
Diane Dormant
Judith Hale
Roger Kaufman
Danny G. Langdon
Bette Madson
Ann W. Parkman
Sivasailam "Thiagi" Thiagarajan
Odin Westgaard
Jack Zigon . . . and many more!



You'll learn vital performance improvement steps including:
Defining objectives and ensuring that they are useful
Determining what results to achieve
Designing and implementing interventions, programs, and activities that will achieve results
Planning appropriate evaluation efforts . . . and much more!

The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents:



--The Origins and Critical Attributes of Human Performance Technology
Research and Development Origins of Performance Systems
Social Responsibility
--A Strategic-Planning Framework: Mega Planning
Preparing Performance Indicators and Objectives
Needs-Assessment Basics
Business-Unit Performance Analysis and Development
Organizational Mapping
Job-Task Analysis
--The Hierarchy of Interventions
Applications of Total Quality Concepts to Organizational Effectiveness
Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness
Job Aids
Recruitment and Turnover
Accountability for Staff Turnover
Performance Management
Program Management: Its Relationship to the Project
Rewards and Performance Incentives
Developing Test and Assessment Items
Quality Management/Continuous Improvement
Performance Appraisal