This revolutionary book shows how through mediation parties can escape the trap of conflict rather than remain ensnared within its grasp at enormous cost to themselves and others. The authors demonstrate how mediators, and lawyers, can support parties to work together effectively in ways that deeply respect their humanity. Through the telling of ten riveting stories of actual commercial mediations, the principles and methodologies of the understanding-based approach come alive. In so "challenging conflict," the authors also challenge the conflict resolution field to reach for more.


"Reading this book is like having a mentor. It allows readers to simultaneously view the mediation process while also reading the inside thoughts of the mediator."
- Legal Information Alert (Vol. 28, Number 3), Alert Publications, Inc., Chicago, IL