Randy J Paterson | Akateeminen Kirjakauppa

Effective communication is an essential component of professional success, a stable family life and personal happiness. The abilty to be assertive is a major part of communication. This step-by-step guide uses cognitive-behavioural techniques to help the reader suffering from assertiveness problems to set realistic personal boundaries and transform interpersonal styles. real-life examples, checklists and exercises are supplemented with support and encouragement.