John Bank | Akateeminen Kirjakauppa

The Essence of Total Quality Management, 2/e combines theory and practical evidence to providean accessible and up-to-date overview of the subject. The book requires no prior knowledge of TQM and is an ideal text for courses where TQM is being introduced for the first time.

A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).