Tekijä: R. David Lankes; Scott Nicholson; Marie L. Radford; Lynn Westbrook; Joanne Silverstein; Philip Nast Kustantaja: Neal-Schuman Publishers Inc (2007) Saatavuus: Ei tiedossa
Tekijä: R. David Lankes; Scott Nicholson; Marie L. Radford; Joanne Silverstein; Lynn Westbrook; Philip Nast Kustantaja: Facet Publishing (2008) Saatavuus: Ei tiedossa
Tekijä: David Schickler; Ron Carlson; Isaiah Sheffer; John Updike; Neil Gaiman; Etgar Keret; Nicholson Baker Valmistaja: Symphony Space Saatavuus: Ei tiedossa
This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.
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