Conversations that Work is the third in the ACRL Active Guide series - a series offering practical skill and knowledge development on workplace issues. This volume is a practical guide for addressing the real-life experiences of conducting performance assessments in the workplace. Tools and techniques for all stages are provided. Exercises offer the opportunity to practice and develop your skills. Scenarios describing different types of conversations provide examples from which to learn. The scenarios and exercises are a mix of creative license and reconstruction of portions of actual cases from the authors' experiences and those shared by colleagues.