Charlemagne Mendoza | Akateeminen Kirjakauppa

Information technology management (IT management) is the process whereby all resources allied to information technology are managed according to an organization’s priorities and needs. This includes tangible resources like networking hardware, computers and people, as well as intangible resources like software and data. The main objective of IT management is to create value through the use of technology. To achieve this, business strategies and technology must be allied. Businesses will increase their efficiency when they embrace Information Technology. The main goal of a business is to serve its customers. In this age of information technology, a business can gain competitive advantage when it uses information technology to its maximum. Today perfect service is only possible if a business has the right information in the hands of the right people at the right time and this can only occur through appropriate use of information technology. This means that the challenge facing any business is to plan for develop, manage, and use its three most important resources i.e. information, information technology and people – to provide perfect service to its customers. Information technology tools not only support information-processing tasks, decision-making tasks, and shared information through decentralized computing, but they also enable innovation. Tools like internet, present us with the opportunity to make research on any subject, the information acquired during the process can be used in creative design of services or products. This Text reviews and literature to provide a broad overview of how information technology (IT) impacts organizational characteristics and outcomes. The availability and use of information systems and technologies has grown almost to the point of being commodity like in nature, becoming nearly as omnipresent as labor.